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FAQ — Frequently Asked Questions
Before you rent a car
Why should I rent a car on Bonaire?
A car makes you flexible, especially on Bonaire. A car is also particularly useful because your holiday accommodation will probably not have very many restaurants, cafés and shops just around the corner. You should also be aware of the fact that the island does not have any public transport and taxis are usually fully booked. Furthermore, a car protects you against the burning sun and clouds of dust, and enables you to do and see more in less time.
Why should I rent a car on Bonaire?
A car makes you flexible, especially on Bonaire. A car is also particularly useful because your holiday accommodation will probably not have very many restaurants, cafés and shops just around the corner. You should also be aware of the fact that the island does not have any public transport and taxis are usually fully booked. Furthermore, a car protects you against the burning sun and clouds of dust, and enables you to do and see more in less time.
What do I need to be able to rent a car?
Only two things: a valid driving licence and a credit card.
What do I need to be able to rent a car?
Only two things: a valid driving licence and a credit card.
Do I have to pay by credit card?
Yes, a Visa, Mastercard or Discovercard.
Do I have to pay by credit card?
Yes, a Visa, Mastercard or Discovercard.
Is there a minimum age for renting a car?
Yes, the minimum age is 23.
Is there a minimum age for renting a car?
Yes, the minimum age is 23.
How long do I have to have had my driving licence?
You must have had a driving licence for at least one year. This also applies to any additional drivers.
How long do I have to have had my driving licence?
You must have had a driving licence for at least one year. This also applies to any additional drivers.
Pick up, drop off and transfer
What do I need to bring with me when I collect a rental car?
Bring your driving licence. If you have not paid yet, you will also need a credit card.
What do I need to bring with me when I collect a rental car?
Bring your driving licence. If you have not paid yet, you will also need a credit card.
Is the car rental located at the Bonaire airport?
No, it is located more centrally on the island so that you can pick up unlimited diving air at our drive-thru. It is also a good idea to drop in from time to time to talk about your adventures and to find out about everything you can see and do on the island.
Is the car rental located at the Bonaire airport?
No, it is located more centrally on the island so that you can pick up unlimited diving air at our drive-thru. It is also a good idea to drop in from time to time to talk about your adventures and to find out about everything you can see and do on the island.
Do you have a free pick-up and drop-off service?
Yes, of course. One of our taxi drivers will pick you up from the airport or from any other location on Bonaire and bring you to the AB Car Rental office completely free of charge.
If you arrive outside office hours, our taxi driver will be waiting for you at the airport with your rental car. Drive to your holiday accommodation, get some rest and we will see you the following day at the office to fill in the paperwork.
Do you have a free pick-up and drop-off service?
Yes, of course. One of our taxi drivers will pick you up from the airport or from any other location on Bonaire and bring you to the AB Car Rental office completely free of charge.
If you arrive outside office hours, our taxi driver will be waiting for you at the airport with your rental car. Drive to your holiday accommodation, get some rest and we will see you the following day at the office to fill in the paperwork.
What will happen if my flight is delayed?
Above all, don’t worry! Our taxi driver will wait until your plane has landed, regardless of how long your flight is delayed. Our pick-up and drop-off service will still be free.
What will happen if my flight is delayed?
Above all, don’t worry! Our taxi driver will wait until your plane has landed, regardless of how long your flight is delayed. Our pick-up and drop-off service will still be free.
How will I find the AB Car Rental taxi driver?
The taxi driver will be waiting at the arrival gate carrying a sign with your name on it. He will help you with your luggage and take you to the AB Car Rental office free of charge.
How will I find the AB Car Rental taxi driver?
The taxi driver will be waiting at the arrival gate carrying a sign with your name on it. He will help you with your luggage and take you to the AB Car Rental office free of charge.
Can I also rent a car after arriving on Bonaire?
Yes, you can. Our taxi driver will pick you up from any location you choose, such as your holiday accommodation. He will take you to the AB Car Rental office and you will be able to drive off in your comfortable rental car in less than five minutes. Please note that our rental cars are usually fully booked in the high season. If you want to make sure you can get one, book on time.
Can I also rent a car after arriving on Bonaire?
Yes, you can. Our taxi driver will pick you up from any location you choose, such as your holiday accommodation. He will take you to the AB Car Rental office and you will be able to drive off in your comfortable rental car in less than five minutes. Please note that our rental cars are usually fully booked in the high season. If you want to make sure you can get one, book on time.
How and where can I drop off my rental car?
After dropping off your rental car at the AB Car Rental office, we will take you back to the airport or your holiday accommodation free of charge.
During the current pandemic we have a temporary covid-protocol in place where we minimize contact. Therefore we do not take you back in one car together with you. Read everything about our temporary covid measures in this Blog.
How and where can I drop off my rental car?
After dropping off your rental car at the AB Car Rental office, we will take you back to the airport or your holiday accommodation free of charge.
During the current pandemic we have a temporary covid-protocol in place where we minimize contact. Therefore we do not take you back in one car together with you. Read everything about our temporary covid measures in this Blog.
Location of AB Car Rental Office
Is the AB Car Rental office located at the airport?
ur office is only a two-minute drive from the airport. We offer a free shuttle between the airport and the nearby AB Car Rental office.
Is the AB Car Rental office located at the airport?
ur office is only a two-minute drive from the airport. We offer a free shuttle between the airport and the nearby AB Car Rental office.
What are the opening hours of the AB Car Rental office?
We are open every day:
Monday - Friday from 7AM to 7PM.
Saturday from 7AM to 8PM
Sunday from 7AM to 7PM
What are the opening hours of the AB Car Rental office?
We are open every day:
Monday - Friday from 7AM to 7PM.
Saturday from 7AM to 8PM
Sunday from 7AM to 7PM
Where is your office?
Kaya Industria 31, between the Van den Tweel supermarket and Bonaire Warehouse.
Where is your office?
Kaya Industria 31, between the Van den Tweel supermarket and Bonaire Warehouse.
Breakdown, damage or theft
What should I do if my rental car breaks down, is damaged or defective, or if I am involved in an accident?
Contact us immediately by calling our roadcall +599 701 8980. We will help you back on the road as quickly as possible so that you can get back to enjoying your holiday straight away. With our AB Full Coverage Plan, you are also be entitled to free breakdown assistance.
In the event of damage and/or theft, you must also immediately contact the BSF (Bonaire Security Force) by calling +599 717 9292.
What should I do if my rental car breaks down, is damaged or defective, or if I am involved in an accident?
Contact us immediately by calling our roadcall +599 701 8980. We will help you back on the road as quickly as possible so that you can get back to enjoying your holiday straight away. With our AB Full Coverage Plan, you are also be entitled to free breakdown assistance.
In the event of damage and/or theft, you must also immediately contact the BSF (Bonaire Security Force) by calling +599 717 9292.
How much will damaging my rental car cost?
It depends on your insurance. If you have our AB Full Coverage Plan, we will pay all the costs and you will not have to worry about defects, scratching the bodywork or breaking down. If you only have CDW basic insurance, you will be responsible for any damage you cause. The amount you have to pay depends on the type and extent of the damage.
How much will damaging my rental car cost?
It depends on your insurance. If you have our AB Full Coverage Plan, we will pay all the costs and you will not have to worry about defects, scratching the bodywork or breaking down. If you only have CDW basic insurance, you will be responsible for any damage you cause. The amount you have to pay depends on the type and extent of the damage.
How much will I have to pay if my rental car is stolen?
It depends on your insurance. With our AB Full Coverage Plan, you do not have to worry about the costs because you will not have to pay anything. CDW basic insurance does not, however, cover theft of your rental car. The amount you have to pay depends on the make and model of car.
How much will I have to pay if my rental car is stolen?
It depends on your insurance. With our AB Full Coverage Plan, you do not have to worry about the costs because you will not have to pay anything. CDW basic insurance does not, however, cover theft of your rental car. The amount you have to pay depends on the make and model of car.
Insurance, deductible and security deposit
Can I rent a car without insurance?
No, this is not possible. You can choose between our fully comprehensive AB Full Coverage Plan or the statutory minimum CDW basic insurance.
Can I rent a car without insurance?
No, this is not possible. You can choose between our fully comprehensive AB Full Coverage Plan or the statutory minimum CDW basic insurance.
Can I insure my rental car all-inclusive?
Yes, of course. This is possible with the AB Full Coverage Plan. With the AB Full Coverage Plan, you insure your rental car all-inclusive for everything from damage to theft. And by everything we literally mean everything without any hidden catches.
Can I insure my rental car all-inclusive?
Yes, of course. This is possible with the AB Full Coverage Plan. With the AB Full Coverage Plan, you insure your rental car all-inclusive for everything from damage to theft. And by everything we literally mean everything without any hidden catches.
Will I be faced with unexpected costs?
With our AB Full Coverage Plan, you can be absolutely sure that you will not receive any unexpected bills from us. With our AB Full Coverage Plan, you are insured for every eventuality. If you only have CDW basic insurance, we can, however, charge on the costs if the car is damaged in an accident or if it's stolen.
Will I be faced with unexpected costs?
With our AB Full Coverage Plan, you can be absolutely sure that you will not receive any unexpected bills from us. With our AB Full Coverage Plan, you are insured for every eventuality. If you only have CDW basic insurance, we can, however, charge on the costs if the car is damaged in an accident or if it's stolen.
How much is the deductible?
With our AB Full Coverage Plan, you do not have to pay a deductible. When you take our CDW basic insurance, you have to pay a deductible of $800,-.
How much is the deductible?
With our AB Full Coverage Plan, you do not have to pay a deductible. When you take our CDW basic insurance, you have to pay a deductible of $800,-.
How much is the security deposit that I have to pay?
With our AB Full Coverage Plan, you are not required to pay a security deposit. If you have CDW basic insurance, you have to pay a security deposit of $800,-.
How much is the security deposit that I have to pay?
With our AB Full Coverage Plan, you are not required to pay a security deposit. If you have CDW basic insurance, you have to pay a security deposit of $800,-.
Can I pay in cash or with a debit card?
If you book online, you can only pay with a credit card (Visa, Discover or Mastercard). You can pay by credit card at the office and if you want to take out our AB Full Coverage Plan, you can also pay by debit card. Paying in cash is not possible.
Can I pay in cash or with a debit card?
If you book online, you can only pay with a credit card (Visa, Discover or Mastercard). You can pay by credit card at the office and if you want to take out our AB Full Coverage Plan, you can also pay by debit card. Paying in cash is not possible.
Additional options
Can I designate an additional driver?
Yes, you can. With the AB Full Coverage Plan, additional drivers do not cost anything extra. If you take out CDW basic insurance, you have to pay $8 per additional driver per day.
Can I designate an additional driver?
Yes, you can. With the AB Full Coverage Plan, additional drivers do not cost anything extra. If you take out CDW basic insurance, you have to pay $8 per additional driver per day.
Do you have child safety seats?
Yes, we do. With the AB Full Coverage Plan, you do not have to pay anything extra for child safety seats. With CDW basic insurance, you have to pay $8 per seat per day.
Do you have child safety seats?
Yes, we do. With the AB Full Coverage Plan, you do not have to pay anything extra for child safety seats. With CDW basic insurance, you have to pay $8 per seat per day.
Changes or cancellations
Can I change my booking?
Yes, of course. Mail requests about revised collection times to info@ABcarrental.com.
Can I change my booking?
Yes, of course. Mail requests about revised collection times to info@ABcarrental.com.
Will changing my booking cost anything?
If you wish to shorten the rental period prior to your pick up date, we will charge you a $75 administration fee. Any remaining overpayment will not be refunded.
Will changing my booking cost anything?
If you wish to shorten the rental period prior to your pick up date, we will charge you a $75 administration fee. Any remaining overpayment will not be refunded.
Can I cancel my booking?
Yes, you can. Send cancellation requests to info@ABcarrental.com.
Keep in mind that article 5.6 and 5.7 of the General Terms and Conditions are applicable.
Can I cancel my booking?
Yes, you can. Send cancellation requests to info@ABcarrental.com.
Keep in mind that article 5.6 and 5.7 of the General Terms and Conditions are applicable.
Will cancelling my booking cost anything?
If you have purchased a cancellation insurance from AB Car Rental, you can cancel for free up to 24 hours before the start of the rental period. If you have not purchased cancellation insurance from AB Car Rental, you are not entitled to any refund of the rental price.
In contrary of article 5.6 AB Car Rental is entitled to hold on to any or all prepaid amounts in case of cancellations due to Corona. Prepaid amounts will stay in deposit at AB Car Rental and these can be used for future bookings by the Renter.
Will cancelling my booking cost anything?
If you have purchased a cancellation insurance from AB Car Rental, you can cancel for free up to 24 hours before the start of the rental period. If you have not purchased cancellation insurance from AB Car Rental, you are not entitled to any refund of the rental price.
In contrary of article 5.6 AB Car Rental is entitled to hold on to any or all prepaid amounts in case of cancellations due to Corona. Prepaid amounts will stay in deposit at AB Car Rental and these can be used for future bookings by the Renter.
Other questions
What should I do if I do not know my flight number or arrival time when I make the booking?
You can also forward the exact flight details later on. Simply send an Email to info@ABcarrental.com.
What should I do if I do not know my flight number or arrival time when I make the booking?
You can also forward the exact flight details later on. Simply send an Email to info@ABcarrental.com.
Where can I find the rental terms and conditions?
Go to the rental terms and conditions page.
Where can I find the rental terms and conditions?
Go to the rental terms and conditions page.
How long is a rental day?
A rental day is 24 hours long, starting at the same time as the rental period.
How long is a rental day?
A rental day is 24 hours long, starting at the same time as the rental period.
